Cancellation And Refund Policy
Individualised Holistic Mental
All applicable payments should be made prior to availing Mind Body Resolve services.
The user's session booking(s) will not be confirmed till the payment is received by Mind Body Resolve .
If you are accessing our services through a third-party or your organisation, beyond any sessions that might be offered to you as part of Mind Body Resolve 's association with your organisation, the user's session booking(s) will not be confirmed till the payment is received by Mind Body Resolve .
All purchases expire one year from the date of purchase.
For individual users, the fee per session is dependent on the selected psychological wellness expert.
For users who are accessing sessions through their organisation, beyond their included sessions, the fee per session is dependent on the selected psychological wellness expert and specific arrangements with their organisation.
Cancellation, Reschedule and Refund
As an online psychological wellness platform, Mind Body Resolve strives to provide the user with the best possible service in order to maximise user satisfaction. Keeping that in mind, Mind Body Resolve's cancellation and refund policy ensures the highest possible flexibility for the user.
The user has the flexibility to
Reschedule the session
Cancel the session
Claim a refund on the cancelled session
Reschedule by The User
Mind Body Resolve provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests Mind Body Resolve to reschedule with respect to the scheduled time of the session and is explained in the table below.
Session Cancellation and Refund
Cancellation By The User
The user can cancel the session and claim a refund in one of the two means offered:
Cash Refund, in case the user has made a payment for the session
The refund amount provided to the user will be based on when the cancellation was initiated and is explained in the table below.
For sessions cancelled at least 24 hours in advance, at the time of cancellation, the user has three options:
Book a new session at the time of the cancellation with the same expert;
Take a session credit on the user's account on the Mind Body Resolve platform. This session credit can be used within the validity period to book a session with the same expert;
Take a refund back to the user's original method of payment, in cases where the user has made a payment for the session, by writing to firstname.lastname@example.org
All cash refunds will be processed within 14 days. Please note that, depending on the bank, it might take longer for the amount to get credited to your account.
Cancellation by Mind Body Resolve Expert
If the session is cancelled by the Mind Body Resolve expert, the user will receive a session credit on their account on the Mind Body Resolve platform, regardless of the time at which the cancellation was done. This session credit can be used within the validity period to:
Book a session with the same expert within the validity period
Claim a cash refund for this session credit within the validity period, if the user made a payment to book the session, by contacting email@example.com
Session Delayed/Technical Issues
If, due to an unforeseeable reason from Mind Body Resolve 's end, a booked session is not completed in its entirety by the Mind Body Resolve expert, the user may write to Mind Body Resolve at firstname.lastname@example.org. Refunds will be handled on a case-to-case basis.